FAQ

PLACING AN ORDER

Can I cancel or make changes to my order?

In order to deliver the best service possible, all our orders are processed within minutes of ordering, meaning we can't cancel or make changes to an order once you've placed it. This includes changing delivery options, addresses, or payment methods.

If you do notice any issues please send us an email at info@marieliequestrian.com

 What is a pre-order?

A pre-ordered item is not yet available, but will be sent out as soon as it is. When you pre-order an item you will be sent an email with the date your order is expected to ship, and under the 'Pre-order' button on the product page you will find the expected shipping date.

 How do I return an item?

You must notify us of your return within 14 days of receipt.
We will tell you where to send your return when you contact us, please make sure to keep proof of postage for any returns.
When your return is received, the money will be issued back to your account via your chosen payment method, it can take up to 14 working days to appear in your account.

*For exchanges or anything else, please get in touch with our customer service team at info@marieliequestrian.com